To order your item(s), click on the "add to cart" button which will route you to the PayPal.com shopping cart window. You may minimize the PayPal.com window at any time and continue shopping. The top of any Hana Hou Productions web page features a "shopping bag" link which you may click on at any time to view the items in your shopping bag.

When you are routed to the paypal.com website, please make sure to indicate the number of items you'd like to order, where applicable.

Once you have set up an account with PayPal.com (if you do not already have one prior to ordering with Hana Hou Productions), and your payment has been processed, PayPal.com will re-direct you to the Hana Hou Productions website where you will fill out the Order Form with your paper, wording and font selections.

Alternatively, you may also fill out the Order Form at a later time should you still need time to gather all of your information. When completing the form, kindly make sure your wording is finalized.

PROOFS: If you are placing an invitation order for a design currently offered, proofs are ready within 24-48 hours of receiving your payment and wording. They are then eMailed to you as a PDF file for review.

COURTSEY: If you can not make a decision between two accent fonts, Melissa will eMail you the invitation proof first for the decision making. Once you decide on your font, the remaining proofs will be worked on and generated for approval.

REVIEW: Please take the time to review each of your proofs carefully!! Melissa cannot stress enough the importance of this step! Should you require any changes after the FIRST set of proofs are sent, Melissa will then work on your SECOND set of proofs and re-send them to you for approval. One set of revisions is allowed FREE of charge. Additional revisions will incur additional fees based upon the time it takes for creation and approval.

APPROVAL: Please note that in order to send your order to press, Melissa will need your approval via eMail. Upon approval of your proofs, your order is sent off to the print shop the following business day and considered "in production". At that time Melissa will inform you of the estimated ship date once she confers with the printer.

(A) January through June allow 4-8 weeks.
(B) July through December allow 4-6 weeks.
Processing times can be and often are shorter than what is stated above, but shorter times cannot be guaranteed. Kindly plan in advance, as the PEAK ordering time is January through June.

Changes AFTER approval WILL incur additional fees depending upon how far along the job is at the print shop.  

SHIPPING: You are responsible for the full, actual shipping cost of your order plus a $10 handling/packaging fee. Once your order has been packaged and weighed, you will receive a request for postage costs payment via PayPal.com. It would be greatly appreciated if the bill is paid IMMEDIATELY so your order can be mailed.

METHOD: Orders are shipped via:
USPS [Priority or Express Mail], OR
FedEx Ground®, OR UPS Ground®.
You specify your preference. Insurance is added based upon the dollar amount you paid. A signature WILL BE REQUIRED, so delivery to your place of work is recommended, especially when using FedEx or UPS Ground, as the shipping rates are slightly cheaper for commercial deliveries. 2nd Day or Overnight delivery is possible as long as you wish or need to pay for such a service.

If you or your company have an account with either FedEx or UPS and you wish to ship off that account, please provide Melissa with your respective account number and information.