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Ordering
  
Compliments of Eugene Kam Photography
HOW DO I BEGIN MY ORDER?
Hana Hou Productions is a one person studio, and so Melissa's time can book quickly, especially during January through June, so please ensure your order is placed early [it is best to place your order at least three months before your "in-hands" date]. Below, is a basic flow to walk you through the ordering process (in some instances it may vary). If you would like to place an order for a custom creation / request, kindly email Melissa first, as it may be easier to just email you an invoice. Should you have any questions, you are welcome to Please include your phone number and the best time to reach you Monday through Friday, from 10AM until 8PM CST.
   
PLEASE NOTE:
Payment for orders can be made by one of several methods:
(1) Google Checkout, (2) Amazon.com Payments (uses your Amazon.com account to checkout), (3) personal checks, or (4) teller checks.
  
  
Step One
  

To order your item(s), click on the "add to cart" button which will route you to the shopping cart window. The top of any Hana Hou Productions web page features a "shopping bag" link which you may click on at any time to view the items in your shopping bag.

When you are routed to the shopping cart, please make sure to indicate the number of items you'd like to order, where applicable.

  
  
Step Two
  

Once you have set up an account with our store (if you do not already have one prior to ordering with Hana Hou Productions), and your payment has been processed, if placing a custom order, please fill out the Order Form with your paper, wording and font selections.

Alternatively, you may also fill out the Order Form at a later time should you still need time to gather all of your information. When completing the form, kindly make sure your wording is finalized.

  
  
Step Three
  

PROOFS: If you are placing an invitation order for a design currently offered, proofs are ready within 24-48 hours of receiving your payment and wording. They are then eMailed to you as a PDF file for review.

COURTSEY: If you can not make a decision between two accent fonts, Melissa will eMail you the invitation proof first for the decision making. Once you decide on your font, the remaining proofs will be worked on and generated for approval.

  
  
Step Four
  

REVIEW: Please take the time to review each of your proofs carefully!! Melissa cannot stress enough the importance of this step! Should you require any changes after the FIRST set of proofs are sent, Melissa will then work on your SECOND set of proofs and re-send them to you for approval. One set of revisions is allowed FREE of charge. Additional revisions will incur additional fees based upon the time it takes for creation and approval.

  
  
Step Five
  

APPROVAL: Please note that in order to send your order to press, Melissa will need your approval via eMail. Upon approval of your proofs, your order is sent off to the print shop the following business day and considered "in production". At that time Melissa will inform you of the estimated ship date once she confers with the printer.

(A) January through June allow 4-8 weeks.
(B) July through December allow 4-6 weeks.


Processing times can be and often are shorter than what is stated above, but shorter times cannot be guaranteed. Kindly plan in advance, as the PEAK ordering time is January through June.

Changes AFTER approval WILL incur additional fees depending upon how far along the job is at the print shop.>

  
  
Step Six
  

SHIPPING: You are responsible for the full, actual shipping cost of your order plus a $6 handling/packaging fee. Once your order has been packaged and weighed, you will receive a final invoice. It would be greatly appreciated if the bill is paid IMMEDIATELY so your order can be mailed.

METHOD: Orders are shipped via:
USPS [Priority or Express Mail], OR
FedEx Ground®
, OR UPS Ground®.
You specify your preference. Insurance is added based upon the dollar amount you paid. A signature WILL BE REQUIRED, so delivery to your place of work is recommended, especially when using FedEx or UPS Ground, as the shipping rates are slightly cheaper for commercial deliveries. 2nd Day or Overnight delivery is possible as long as you wish or need to pay for such a service.

If you or your company have an account with either FedEx or UPS and you wish to ship off that account, please provide Melissa with your respective account number and information.
 

  
 
 
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